Terms & Conditions

Atlantic Suites Health Club & Spa Limited.
Gibraltar.

214B Neptune House, Marina Bay

Gibraltar, GX11 1AA

T: +350 200 42513
E: Info@infinity-group.gi

Registered Company Number: 99353

Please read carefully the following Terms of Use, which may be updated by Atlantic Health Club from time to time by Atlantic Health Club (these “Terms”). These Terms define your and Atlantic Health Club’s rights and obligations. The most current version of these Terms can be accessed at any time at www.atlanticsuiteshealthclub.gi (the “Site”). Changes to these Terms will be notified via posting on the Site (or other written notice to you).

 ACCEPTANCE OF TERMS OF USE

By accessing, browsing, and/or using the Site and/or any facility operated by Atlantic Health Club (a “Club”), you accept and agree to be bound to these Terms. In addition, when using particular Atlantic Health Club services, you also shall be subject to any posted guidelines, FAQs, or rules applicable to such services, which may be posted and modified from time to time.


Atlantic Spa Membership

Atlantic Spa offers a spa membership £9.00 per month (founders membership £7.00)
This membership entitles you to 20% off all treatments & 10% off all products.

Spa memberships are to be set up at Atlantic Spa.
Upon setting up your membership, you’ll have to set up a recurring payment. Your spa membership fee will deducted from your bank account on the 1st of every month. If you wish to cancel your recurring payment, you will have to do so at our Spa with a one week notice.
You are also able to opt in for an annual payment which is a one off payment at our Spa upon joining under our Spa membership scheme,

Atlantic Gym Memberships

-All membership must be paid for by direct debit, annual payment or cash (£5 fee will incur with cash payments). *student members must pay direct debit or annual only.

-Student memberships are available for persons aged 16 – 24 years; ID & student proof will be required. *Members aged 18 years and under must have a parent or legal guardian present on joining.

-All ID & discounted membership proof required must be submitted to us within one month of your sign-up date, failure to do so will result in your membership automatically upgrading to the ‘Standard’ package.

-Student membership packages will automatically upgrade to our ‘standard’ membership the month of your 24th Birthday unless further student ID is provided.

-To cancel, freeze or make changes to your membership you must complete a form and sign at reception; 1 calendar months’ notice is always applicable. If for any reason you cannot visit the club then please contact Head Office. Changing or cancelling your Direct Debit will not change the status of your membership.

-You may freeze your membership at the price of £10 per month for all standard payers. Freezing is for a minimum of one month & a maximum of six months.

Amendments or cancellations cannot be processed over telephone.

-Your Membership card is only to be used for your personal use. Replacement membership cards will be issued at reception at the cost of £5.00 per card.

-Your Atlantic Health Club Off peak or Weekends membership only allows access to the Atlantic Health club facilities. Reshape & Rumble, Ocean Gym & outlets are not included.

– Membership packages and price plans can be changed and amended to other membership packages.

-Atlantic Health Club reserves the right to refuse entry, terminate or withdraw a member’s contract at any time.

-On occasion, gym photos and videos may be posted on the Atlantic Health Club website, Facebook page, or others social media platforms. On occasions members may appear on the background, If you don’t agree to appear on these please inform us immediately during the shoot.

(*) Employee memberships run under different Terms, please contact your Human resources department for further information.  

ATLANTIC HEALTH CLUB CLASSES

ATLANTIC membership holders receive free access to all the classes during the membership access hours. Such classes may be available until such time that the club considers these are no longer suitable for the business.

Members would be able to sign up for the class at reception desk from 15 min prior the class start time. Atlantic Health Club makes no guarantee on the availability of classes as access to classes is on a space-available basis.

All full time Atlantic Members are entitled to UNLIMITED  access to Reshape and Rumble classes. 

PERSONAL TRAINING

This policy concerns the relationship between you the client, and the Personal Trainer employed directly by the club. Freelance Personal Trainers are responsible for managing directly with their client regarding session scheduling, payments and cancellations.

1.Payments:

Packages must be paid in full prior to scheduling the sessions.

All 1h sessions must be used within the allocated time as displayed on the PT voucher/package starting from the date of purchase.

All 30 minutes sessions must be used within 6 months.

Any sessions outstanding after this period will be lost.

Extension of the expiry date under extenuating circumstances may be applied for and will be at the discretion of the management.

2.Cancellations and Rescheduling:

In the event that you need to reschedule or cancel a session you will endeavour to give the Trainer/Club a minimum of 24 hours notice.  

 The club operates a discretionary cancellation policy under the guidance of your trainer and/or the club management. Therefore, please note that if we do not receive a cancellation or rescheduling notice within 24 hours that session may be deducted from your package of purchased sessions.  

To cancel or reschedule an appointment, please call your trainer direct or contact the club on (00350) 200 48137.

Should a situation arise when we have to cancel or reschedule a session with you, we will do our best to provide you with 24 hours notice. If we cannot provide a 24 hour notice period, we will endeavour to give as much notice as possible or, where possible, offer you a PT session with another trainer.

3.No-Show Policy:

Should you fail to show up for a scheduled session without either cancelling or rescheduling, that session will be deducted from your package of purchased sessions.

4.Refunds:

Sorry, there are no refunds for Personal Training purchases.

Should a Club Personal Trainer discontinue their contract with us, your remaining sessions will be transferred to another Club Personal Trainer.

Should a Freelance Personal trainer discontinue their contract with us, the trainer can choose to either transfer the remaining paid sessions to another Personal Trainer or refund you the total value of the remaining sessions.

 5.Triple Pack:

All Triple Packs (3 x ½ hour introductory sessions) should be completed within 2 months.

TERMINATION BY Atlantic Health Club

You agree that Atlantic Health Club, in its sole discretion and for any or no reason, may terminate any account (or any part thereof) you may have with Atlantic Health Club or use of the Site and/or Club and remove and discard all or any part of your account or any content uploaded by you, at any time. Atlantic Health Club may also in its sole discretion and at any time discontinue providing access to the Site and/or Club, or any part thereof, with or without notice. You agree that any termination of your access to the Site or any account you may have or portion thereof and/or Club may be effected without prior notice, and you agree that Atlantic Health Club will not be liable to you or any third party for any such termination.

Applicable only to corporate accounts authorized by us: If you are using or opening an account on the Site on behalf of a company, entity, or organization (a “Subscribing Organization”), then you represent and warrant that you are an authorized representative of that Subscribing Organization with the authority to bind such organization to these Terms.

You agree that the information you provide to Atlantic Health Club on registration and at all other times will be true, accurate, current, and complete. You also agree that you will ensure that this information is kept accurate and up-to-date at all times. When you register, you will be asked to create a password. You are solely responsible for maintaining the confidentiality of your account and password and for restricting access to your account, and you agree to accept responsibility for all activities that occur under your account.

PRIVACY

Your privacy is important to Atlantic Health Club. The Atlantic Health Club Privacy Policy is hereby incorporated into these Terms by reference. Please read the privacy policy carefully for information relating to Atlantic Health Club’s collection, use, and disclosure of your personal information.

PROHIBITED CLUB CONDUCT

By using the Site, you promise to:

Respect our facility

Respect our procedures

Respect our teams

Respect our customers

Respect our product

Gym Etiquette

– Please put back ALL equipment after use

– Don’t rest weights on upholstery

– Don’t let weight stacks crash down at the end of a set

– No bags/food on the gym floor

– Jeans, flip flops & barefoot is not permitted

– Share equipment, don’t hog it

– Wipe your machine down after use

– Do not make unnecessary noises

– Arrive to classes 15 minutes early

– Gym mirrors are for form and safety, please refrain from walking in front of members when they are exercising and using these

– A towel must be worn in the Sauna

– Kindly bring your towels back to reception

MEMBERSHIP FREEZE REQUEST FORM

Customers can freeze/suspend the membership at any time with a minimum notice of 30 days.

Freeze period must be full calendar months, members can freeze from 1 up to 6 months.

During the freeze period the monthly fee will be reduced to £10 per month, the usage of the facilities is not permitted.

Freeze, amendments or cancellation requests cannot be processed over telephone.

You can unfreeze your membership at any time at Front Desk.

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Changing Rooms

A luxurious & exclusive space to prepare yourself for the demands of the day. 

Delight the senses, the body and mind at our sauna & jacuzzi; located at our luxury changing rooms.

Leave looking good & feeling good. 

Showers | Shampoo, conditioner & body soap | GHD hair driers + straighteners | lockers

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Studio

We provide a spacious studio with an extensive class timetable with something different for everyone. You will find a variety of equipment in our studio, to be used during our classes.

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Pool

As a member, enjoy exclusive access to our adults only outdoor pool, overlooking the Atlantic Ocean. Complete with relaxing gardens, enabling you to relax & unwind. Open all year round.

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Weight’s Area

A constantly evolving gym floor filled with state of the art weighted equipment, free weights and functional training equipment. Our dumbbells weigh up to 50KG and our Life Fitness weight machines range from 50kg – 210kg.

Whatever your fitness level, whether you train to gain or tone loose; we have the equipment to increase your power and strength!

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Cardio Area

Our Spacious cardio area consists of State-of-the-art Life Fitness equipment. Whatever your fitness goal, we have the cardio machines to support your needs.

Treadmills | Air Bikes | Cross Trainers | Exercise Bike

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